GE6757 TQM 2marks-16marks, Total Quality Management Question Bank, TQM Short Answers – CSE 6th SEM Anna University


GE6757 TQM 2marks-16marks

Anna University Regulation 2013 CSE GE6757 TQM 2marks & 16marks for all 5 units are provided below. Download link for CSE 6th SEM GE6757 Total Quality Management Short answers, Question Bank are listed down for students to make perfect utilization and score maximum marks with our study materials.


1.Define quality.
(i) Quality is defined as the predictable degree of uniformity and dependability, at low cost suited to the market.(Deming).
(ii) Quality is defined as fitness for use(Juran).
(iii) Quality is defined as conformance to requirements (Crosby).
(iv) Quality is totality of the characteristics of entity that bear on its ability to satisfy stated and implied needs(ISO).
2. Define Quality?
Quality = Performance x Expectations

3. Define Total Quality?

TQM is an enhancement to the traditional way of doing business. It is the art of managing the whole to achieve excellence. It is defined both a philosophy and a set of guiding principlesthat represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future. It integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach.

4. Give the Basic Concepts of TQM?

*A committed and involved management to provide long-term top-tobottom organizational support.

*An unwavering focuses on the customer, both internally and externally.

*Effective involvement and utilization of the entire work force.

*Continuous improvement of the business and production process. *Treating suppliers as partners. *Establish performance measures for the processes.

*Treating suppliers as partners. *Establish performance measures for the processes.

GE6757 TQM  2marks & 16marks – Download Here
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Related Links

For GE6757 TQM Previous Year Question Papers – Click here
For GE6757 TQM Important Questions/Answer Key – Click here
For GE6757 TQM Lecture Notes – Click here

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GE6757 2marks, TQM Unit wise short answers – CSE 6th Semester


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