Anna University Regulation 2013 Information Technology (IT) GE6757 TQM Important Questions for all 5 units are provided below. Download link for IT 6th SEM GE6757 Total Quality Management Answer Key is listed down for students to make perfect utilization and score maximum marks with our study materials.
UNIT I INTRODUCTION
1.Define quality.
(i) Quality is defined as the predictable degree of uniformity and dependability, at low cost suited to the market.(Deming).
(ii) Quality is defined as fitness for use(Juran).
(iii) Quality is defined as conformance to requirements (Crosby).
(iv) Quality is totality of the characteristics of entity that bear on its ability to satisfy stated and implied needs(ISO).
2. Define Quality?
Quality = Performance x Expectations
3. Define Total Quality?
TQM is an enhancement to the traditional way of doing business. It is the art of managing the whole to achieve excellence. It is defined both a philosophy and a set of guiding principlesthat represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future. It integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach.
4. Give the Basic Concepts of TQM?
*A committed and involved management to provide long-term top-tobottom organizational support.
*An unwavering focuses on the customer, both internally and externally.
*Effective involvement and utilization of the entire work force.
*Continuous improvement of the business and production process.
*Treating suppliers as partners.
*Establish performance measures for the processes. .
5. List the dimensions of quality.
The dimensions of quality are
1. Performance 2. Futures 3. Conformance
4. Reliability 5. Durability 6. Service
7. Response 8. Aesthetics and 9. Repetition.
6. What are the three components of the Juran Trilogy?
The three components of the Juran Trilogy are
i. Planning ii. Control iii. Improvement
7.what are the six basic concepts that a successful TQM programme requires?
The six basic concepts that a successful TQM programme requires
1. Top management commitment 2. Focus on the customer 3. Effective employee involvement
4. Continuous improvement 5. Treating suppliers as partners and 6. Establishing performance measures.
8.What are the pillars of TQM?
The four pillars of TQM are:
1. Problem solving discipline 2. Interpersonal skills
3. Teamwork and 4. Quality improvement process
9.Give the Objectives of TQM?
a. To develop a conceptual understanding of the basic principles and methods associated with TQM;
b. To develop an understanding of how these principles and methods have been put into effect in a variety of organizations;
c. To develop an understanding of the relationship between TQM principles and the theories and models studied in traditional management;
d. To do the right things, right the first time, every time.
10. Give the Quality Hierarchy?
1. Inspection 2. Quality Control (QC)
3. Quality Assurance (QA) 4. Total Quality Management Inspect products.
Detection, Finding & Fixing Mistakes.
11.Tabulate the tangible and intangible benefits of TQM.
Tangible Benefits
_ Improved product quality _ Improved productivity
_ Reduced quality costs _ Increased market and customers
_ Increased profitability _ Reduced employee grievances Intangible Benefits Improved employee participation
_ Improved teamwork _ Improved working relationships
_ Improved customer satisfaction _ Improved communication
_ Enhancement of job interest _ Enhanced problem-solving capacity
_ Better company image
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GE6757 Answer Key, TQM Unit wise Important Questions- IT 6th Semester